CUSTOMER SERVICE

SHIPPING SCHEDULE AND RATES

We offer 2 shipping options worldwide:

Economy : Free shipping worldwide.

Orders ship via Registered mail. check if your country is on the list:

If it's not on the list please contact us

Express (Flat rate of $14.99 to most destinations, see table below)

Economy Delivery:

Express Delivery:

*zone 1: Andora, Austria, Belgium, Canada, Canary Islands, Cyprus, Denmark, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Iceland, Ireland, Italy, Jersey, Liechtenstein, Luxemburg, Malta, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, Turkey, UK, USA.

SHIPPING & ORDER TRACKING

We ship our products for free worldwide !  Shop for our modern design gifts throughout our site.  Orders
are shipped via Registered Mail and usually shipped from us within the next business day.

(Unless the product has a specific process time. This is shown on every product’s information page)
For example, orders placed on Friday will ship on Sunday.Orders ship from our store in Israel.You will receive an email with your tracking number as soon as your order leaves our warehouse.   If you have not received your shipping confirmation email please check your SPAM folder. 

You can track your order through your local postal service site. In most cases tracking information appears only after the package is reaching the closer unit.

GIFT WRAP & GIFT MESSAGE

For stylish presentation, we'll wrap your modern design gifts in our special off-white paper.
A personal free gift message can be included with any order at no charge.
Please add your request in the Comments area at the end of the checkout process.

CONTACT US

For questions or comments, please e-mail or call our customer service representatives. Please be ready with your name, address and item information as it appears on your order.

For faster assistance contact us through our Live Help chat service on the bottom of the screen.

For assistance by phone:
Animi Causa Boutique CUSTOMER SERVICE
International Customers: +972-3-9643424

US Customers: 1-917-463-3974
Sunday through Tuesday, 9:00 a.m. - 6:00 p.m. IST
If there is no reply please leave your name, telephone number and email and your inquiry and one of our
Representatives will contact you as soon as possible. 

Product Submissions: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
E-mail a link to pictures, pricing, and any relevant information.

RETURNS & REPLACEMENTS

Your satisfaction with our products is very important  to us. We make every effort  to select and sell the best products.
If for any reason you are not happy with your purchase – just return it in new condition for a refund. 
All items in your order are inspected and deemed to be in gift giving condition by our store before your order is shipped.  
If an item arrives damaged, notify us immediately so that we may work with you to arrange a replacement.(please send images of the box+product)
In case the order is shipped via express service a formal complaint to the carrier must be made within 24 hours of delivery.
Otherwise we will not be able to deal with your issue. 

Products that are custom-made goods cannot be returned.(like furniture and wall decals)
Orders may be cancelled if work on the product has not yet begun.
Customers will be notified with an order confirmation after their order is received and given an opportunity not to proceed with the order.
Other orders can be returned if you pay to ship them back to Animi Causa and the return is in a saleable condition.
If the return is due to our error(like sending the wrong item), Animi Causa will pay to ship the return and replacment.
There are NO refunds allowed on the original shipping cost unless it was OUR error or the wrong amount charged.
Upon receiving a return, we will inspect the items and then issue a credit card credit.

NEWSLETTERS, FOLLOW-UPS & CATALOGS

Register for our newsletter to receive exclusive coupons, new product announcements, and unique ideas
for modern design gifts !  To begin receiving The Animi Causa Boutique Newsletter just register during checkout or at the
bottom of any page of our website.   Newsletters are never unsolicited and you can easily unsubscribe by clicking the unsubscribe link at the bottom of the newsletter.  Your email address is never shared or sold.


PLACING AN ORDER & ACCEPTED PAYMENT METHODS

Shopping online at animicausa.com  is simple!  If for any reason you have a question Contact Us 24/7 .
We accept Visa, MasterCard, Diners,  American Express, Paypal and also Wire transfer($1000+)

PRIVACY POLICY & WEBSITE SECURITY

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.  View our entire Privacy Policy.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure all of the information we collect online.  View our entire Website Security Policy.


PRICE MATCHING & PROMOTIONAL COUPONS

We work hard to continue to offer the best prices available.  If you happen to see an item available and in stock on a competitor’s site for less – let us know! (price including shipping, don’t forget to check the shipping cost)

Looking for a coupon or discount code?  Register for our newsletter!  Lucky newsletter recipients are the first to know of exclusive offers, coupons and sales.    Between newsletters be sure to check out our Sale category for huge savings and current promotions.


WHOLESALE, CORPORATE & BULK ORDERS

We offer discounts on bulk orders.   What constitutes a bulk order?   Are you planning a wedding or organizing a corporate gift , send us your bulk order discount request and we can send you back a product quote.