If your order doesn't fit through your letterbox and you are not home, then depending on the carrier you have selected they will leave a card to advise delivery was attempted, together with details of:

• Where you can collect your order from
• How to rearrange delivery
• That your parcel has been left with a neighbour
• That your parcel has been left in a safe place

If your order requires a signature and no-one is available to sign for the parcel, the carrier will leave a card detailing where you can collect it from and how to re-arrange delivery.

Always check your order confirmation to make sure your address/delivery details are up-to-date. If you change your delivery address on your account after placing your order it will go to the original address, however:

• If your order has not yet shipped, then we can amend your delivery address for you. Please contact our Customer Service Team and they can amend this for you.
• If your order has already shipped, then sorry it’s too late and we can’t amend this for you.

• You may be liable for import duty/tax on goods entering your country
• The amount of duty (if any) depends on the type of goods you buy and their value; some items can be imported without paying any duty at all. Unfortunately we can't predict what the charges might be in any particular case.
• Any additional charges for customs clearance are the responsibility of the addressee. These are imposed by the customs authorities in the destination country, we have no control over them and can't take responsibility for them.
• We're legally obliged to declare the full value of the goods on all packages.
• If delivery can't be completed due to unpaid import duties, when the parcel comes back to us a $20 fee may be deducted from your refund to cover the return charges and fees that we're billed by the carrier.