If your order doesn't fit through your letterbox and you are not home, then depending on the carrier you have selected they will leave a card to advise delivery was attempted, together with details of:

• Where you can collect your order from
• How to rearrange delivery
• That your parcel has been left with a neighbour
• That your parcel has been left in a safe place

If your order requires a signature and no-one is available to sign for the parcel, the carrier will leave a card detailing where you can collect it from and how to re-arrange delivery.

First, log into your account.
Once you are logged in, click on Order History to see past orders.
You'll be taken to your order history page which will show your order dates, order numbers, value, order status and tracking details.
To see which items were ordered in each order, click on the order number. You'll be able to see which items were purchased in this order, who the order shipped to and the tracking number assigned to the order.

No, you don't need to have an account to place an order with Animi Causa. You can simply shop, add items to the cart, and check out as guest. When you place your order, you will provide an email address for order confirmations so you can track your order. Doing so won't create an account and it won't result in a subscription to e-mail newsletters unless you choose to subscribe.

Having an account is pretty handy. You'll be able to see your order history, any wish lists you've created, and the shipping addresses you've used will be saved for future purchases. An account can be created before you start shopping by clicking the "Create a new account" button, before you check out and place your order.

We don't require an account to shop with us, but you may have set one up in the past. If you're not sure if you have an account, click on the ACCOUNT link at the top of the page and enter the email address and password you believe to be correct.

If we don't find your email address on file, you'll receive an error message:
'Username and password do not match or you do not have an account yet.'

Click the 'Forgot your password?' link and submit your email address.
If we don't find your email address on file you will see a notice:
Reset password failed: Invalid email address

If we've found your email address but the password you provided doesn't match our records you can either try a different password or procceed with the 'Forgot your password?' process and we'll help you reset your password.

The 'Forgot your password?' form will email password reset link to you within few minutes. If you don't see it after 5 minutes, check your SPAM or Junk folder.

If you've forgotten your password, you can reset it by clicking the
'Forgot your password?' link.
If we don't find your email address on file you will see a notice:
'Reset password failed: Invalid email address' and you can try a different email address.
It's also possible that you don't yet have an account with Animi Causa since we don't require one to be created in order to shop with us. In that case, you can click on the 'Create a new account' link.
If you're still stuck, our customer service team is here to help. You can chat with us or email info@animicausa.com

If you want to change your password enter your Account and click on Personal Info
then enter your new password and submit the form.
If you cannot enter your account as you've forgotten your password, you can reset it by clicking the 'Forgot your password?' link.
The 'Forgot your password?' form will email password reset link to you within few minutes. If you don't see it after 5 minutes, check your SPAM or Junk folder.