Frequently asked questions (FAQ)

Find the answer to your question.

Delivery Information

Where do you deliver?

Andorra

Anguilla

Antigua and Barbuda

Argentina

Armenia

Aruba

Australia

Austria

Bahamas

Barbados

Belgium

Belize

Bermuda

Bonaire S.Eust. Saba

Bosnia & Herzegovina

Brazil

Brunei Darussalam

Bulgaria

Canada

Cayman Isles

Chile

China

Costa Rica

Croatia

Curacao

Cyprus

Denmark

Dominica

Dominican Republic

Egypt

Estonia

Falkland Isles

Faroe islands

Finland

France

French Polynesia

Germany

Gibraltar

Greece

Greenland

Grenada

Guadeloupe

Highlands & Islands

Hong Kong

Hungary

Iceland

India

Ireland

Israel

Italy

Jamaica

Japan

Jordan

Korean Republic

Latvia

Liechtenstein

Lithuania

Luxembourg

Macau

Malaysia

Maldives

Malta

Martinique

Mauritius

Monaco

Montenegro

Montserrat

Netherlands

New Caledonia

New Zealand

Northern Ireland

Norway

Peru

Philippines

Poland

Portugal

Puerto Rico

Reunion

Russia

San Marino

Saint Martin (French)

Seychelles

Singapore

Sint Maarten(Dutch)

Slovakia

Slovenia

Solomon Isles

South Africa

Spain (incl. Canarias, Balearics)

Sri Lanka

St Helena

St Kitts and Nevis

St Lucia

St Vincent & Grenadines

Sweden

Switzerland

Taiwan

Tanzania UR

Trinidad & Tobago

Turks & Caicos

Ukraine

UK

Uruguay

USA

Uzbekistan

Vanuatu

Vatican City

Virgin Isles (UK & US)

Vietnam

When will my order be despatched?
How long will it take to deliver my items?
How can I track my order?
My delivery hasn’t arrived yet – where is it?
What happens if I am not in when my delivery arrives?
Where is my order?

Once you place your order (and it's fulfilled by our Fulfillment Team), you will receive an “Order Confirmation” email from us*. This email will contain all of your order details, including order number, shipping address, billing address, and an itemized list of all products ordered.

Once your order has shipped out from our warehouse, you will then receive a “Shipping Confirmation” email from us with your tracking.If you have not received your shipping confirmation email please check your SPAM folder.

If you’re unsure which shipping method you selected for your order, you can also find this information available in your Order Confirmation email (which we send to you immediately after we receive your order).

Please note:
Processing and packaging times also apply. Delivery times stated are for shipping only and are estimated.

My order has shipped but tracking number isn't working
Will public holidays affect my order?
Can I change my address after I have placed my order?
Can I use a company address for my delivery?
Will I incur customs, duty or taxes on my order?
What happens if part of my order is out of stock?

Your Account

Order history

First, log into your account.
Once you are logged in, click on Order History to see past orders.
You'll be taken to your order history page which will show your order dates, order numbers, value, order status and tracking details.
To see which items were ordered in each order, click on the order number. You'll be able to see which items were purchased in this order, who the order shipped to and the tracking number assigned to the order.

Do I need an account to place an order?
I've ordered with you before. Do I have an account?
I’m having a hard time logging in.

If you've forgotten your password, you can reset it by clicking the
'Forgot your password?' link.
If we don't find your email address on file you will see a notice:
'Reset password failed: Invalid email address' and you can try a different email address.
It's also possible that you don't yet have an account with Animi Causa since we don't require one to be created in order to shop with us. In that case, you can click on the 'Create a new account' link.
If you're still stuck, our customer service team is here to help. You can chat with us or email info@animicausa.com

How do I change my password?
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